Returning Keys

You can deliver keys to our office, in person or by mail on your move out day. You may be charged rent for each day keys are not returned after your vacancy date. We recommend you simply leave them in your locked unit.

Once you are completely out of the unit, please either email us at info@localeres.com and let us know if you have left the keys in your unit or call us at (530) 404-5404 to arrange a time to drop off the keys in our office.

Learn About Security Deposit Refunds

We want to return as much of your deposit as we can! It's our promise to you. In fact, getting your security deposit back is easy. Just leave the place no worse than when you moved in. For our cleanliness expectations, please review our detailed cleaning instructions.

Your deposit is meant to be used for substantial cleaning, repairs, or specific neglect or at-fault situations, such as a large holes you created or burns in the carpet from when you knocked over some candles. Here's what you need to know to get your security deposit back: We are unable to give cost estimates when doing pre-inspection and walk-throughs.

We are unable to give cost estimates when doing a pre-inspection or walk-through. By law, we must charge you any ACTUAL COSTS for itemized items, which of course we don't have yet.

Deposits are mailed 21 days from your move out date. We have no ability to print them in our Chico office. They come in equal checks to all tenants on the lease (including Pet Deposits). At this time, you will be emailed an itemized list of charges and any credits (such as rent refunds), if applicable including receipts and invoices. By law, we must mail your check to your forwarding address. We will not know your refund amount until your check is mailed. Make sure that we have a forwarding address on file for you. Clean your place well based on our detailed instructions.

What to Expect

You will be charged for:

• Carpet cleaning, as this is required by law and your lease. We will hire a van unit to do this.
• Any unpaid rent and late charges
• Holes in the wall where painting is required
• Painting as allowed by law per your tenancy
• For professional cleaning, unless cleaned per above specifications.
• Dead Batteries, Light bulbs, Missing Devices
• Hauling, which includes anything you leave behind that has to be removed
• Pet damages. (we check walls for scrapes, doors, carpet stains, etc.)
• All other damages not present on move in.

Tips

• Don't Clean the Carpets: Let us coordinate this, as we get a bulk rate. If you clean them and they aren't clean enough you may get charged anyway. If you have chosen to take care of this yourself, we will need a copy of the receipt before you move out.
• Don't Patch or Paint: Unless you are a professional, you may be making more work for us which translates to higher costs for you.
• Don't Hire Cleaners: Just let us hire a cleaning crew. Do your best getting it clean and let us do the rest. Again, if you have chosen to take care of this yourself, we will need a copy of the receipt before you move out.